Terms of Service

1 Agreement and eligibility

These Terms are between you and ZSetup, the operator of the Service. You must be at least 18, be able to form a binding contract, and have authority to use and connect the relevant Zoho CRM account. If you use the Service for an organization, you represent that you can bind that organization.

2 The Service

The Service is a personal AI assistant in a Chrome side panel. The MVP supports a curated set of searches, creates, and updates for Leads, Contacts, Deals, Tasks, and Notes. It does not support record deletion, Lead conversion, Accounts, or custom modules. We grant you a limited, revocable, non-exclusive right to use the Service for lawful CRM work under your selected plan.

3 Accounts and Zoho access

Keep your password and signed-in devices secure, provide accurate account information, and notify us promptly of suspected compromise. You authorize the Service to access and act on your connected Zoho CRM account within the OAuth scopes you grant and the permission mode you select. You can disconnect or revoke that access at any time.

4 Acceptable use

You must not use the Service to:

• break the law, violate privacy, or infringe another person's rights;
• access CRM data or accounts you are not authorized to use;
• send malware, disrupt the Service, probe for vulnerabilities, evade usage limits, or interfere with another customer;
• automate harmful, deceptive, discriminatory, or abusive activity; or
• resell, reverse engineer, or reproduce the Service except where law permits.

5 AI output and CRM actions

AI-generated answers, field mappings, summaries, and proposed actions can be incomplete, outdated, or wrong. You are responsible for reviewing output and ensuring every CRM action is accurate, authorized, and appropriate before relying on it. The default permission mode requires your approval for each write and shows the proposed change. If you enable Full access, you accept that supported writes may run without an approval card.

The Service is not legal, financial, medical, employment, or other professional advice, and must not be used as the sole basis for consequential decisions.

6 Plans, billing, and cancellation

Free provides 50 messages each UTC calendar month without a card. Pro ($23 for 500 messages) is a monthly subscription billed by Stripe. Enterprise is not a published plan: its price and allowance are agreed in a separate written quote. Taxes may apply. Paid subscriptions renew until canceled in the Stripe billing portal and remain available through the paid billing period unless Stripe ends access earlier for payment or policy reasons.

Unused messages do not roll over. Except where law requires otherwise, charges already paid are non-refundable. We will present material price or allowance changes before they apply to a future billing period.

7 Your data

You retain rights in data you submit or connect. You grant us the limited permission needed to host, transmit, and process it to provide, secure, and support the Service. You are responsible for having a lawful basis to process CRM and page content and for the instructions you give the assistant. Our handling is described in the Privacy Policy.

8 Availability and changes

The Service depends on Zoho, model providers, Stripe, email, hosting, and network services we do not control. We may maintain, improve, suspend, or change the Service and its supported actions. No service-level agreement applies unless we agree to one in writing. We will use reasonable notice for a material reduction to a paid plan when practical.

9 Disclaimers and limitation of liability

To the maximum extent permitted by law, the Service is provided “as is” and “as available,” without warranties of accuracy, uninterrupted availability, merchantability, fitness for a particular purpose, or non-infringement. We do not warrant AI output or third-party services.

To the maximum extent permitted by law, ZSetup will not be liable for indirect, incidental, special, consequential, exemplary, or lost-profit damages. Our aggregate liability for claims arising in a twelve-month period will not exceed the greater of the amount you paid for the Service in that period or US $100. These limits do not apply where applicable law prohibits them.

10 Suspension, termination, and contact

You may stop using the Service, cancel a paid plan, or delete your account at any time. We may suspend or terminate access for a material breach, security risk, unlawful use, non-payment, or risk to other users or the Service. Sections that by their nature should survive termination—including payment obligations, disclaimers, and liability limits—will survive.

These Terms are governed by the law and forum that the operator confirms before public launch, excluding conflict-of-law rules. Questions or notices may be sent to support@zsetup.com.